Click here to activate your warranty2020-12-14T18:17:56+00:00

    3. Order ID (what's this?)*Your order number will differ depending on where you purchased your item. See below:

    1. Website: If purchased via our website, you will receive a 4-digit order ID via a confirmation email, or by logging into your account and going to your purchase history.

    2. Amazon: If purchased via Amazon, you will be able to find a 17-digit order ID by going to 'Your Account' and then 'Your Orders'.

    3. Brick 'n' Mortar Store: If you purchased via a brick 'n' mortar store then you can simply input your receipt number provided by that store.

    4. Other Website: If purchased via another website or one of our affiliates then you will be able to simply type the order ID they provided you with either through a confirmation email or during checkout.

    5. Follow us on Twitter!

    6. Follow us on Instagram!

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    Have you subscribed to our youtube channel? If not, then click here to subscribe and keep up to date with videos on how to make the most of your Nectar device.

    Click here to extend your warranty (please activate your warranty before extending it)*2020-12-14T18:18:02+00:00

      Complete the three steps below to help us go one step further in killing combustion and reducing the intake or carcinogens - and we’ll reward you with a free warranty extension to 3 years!

      1. Click here to follow us on Instagram *

      What is your Instagram username?

      2. Click here to subscribe to us on YouTube *

      What is your YouTube username?

      3. Click here to go to Instagram and post any image of your vaporizer with the three following hashtags: *

      Note: Please make sure you have activated your warranty before using this form to extend it.


      All NECTAR products come with a one (1) year limited warranty from the date of retail purchase by the original purchaser. The Warranty can be extended to 3 years by completing the warranty extension form.

      NECTAR only warrants all NECTAR products against defects in materials and workmanship under normal use for 12 months (unless extended) from date of retail purchase from www.nectarmedicalvapes.com and from authorised NECTAR retailers by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers).  Warranty does not apply should you purchase through an unauthorised 3rd party retailer.  Please consult with NECTAR Customer Care to determine whether a third party retailer is authorised to sell NECTAR products

      If a valid claim under this Limited Warranty is received within the warranty period, Nectar will, at its discretion fix the faulty device or exchange the device for a refurbished one.

      Except as stated herein, Nectar makes no other express warranty, except as may be required by the laws of your jurisdiction.

      1. Any non-NECTAR products.
      2. Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
      3. Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances);
      4. Damage caused by operating the device outside the permitted or intended use as described by NECTAR in the device documentation;
      5. Damage caused by concentrates, the concentrate adapter, or waxes;
      6. A device or part that has been modified to alter functionality or capability;
      7. Damage to the device (1) attributable to accessories or attachments not authorised or recommended by NECTAR or (2) attributable to accessories or attachments authorised or recommended by NECTAR but where usage thereof was outside of normal or recommended use;
      8. Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;
      9. Any device where the serial number has been tampered with, erased or obscured or is not genuine; and
      10. Normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact NECTAR Customer Care for more information on battery degradation.
      11. In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.

      To obtain service under this Limited Warranty, the original purchaser must do the following:

      1. Review this NECTAR 12 month Limited Warranty to confirm that the device is warranted hereunder.
      2. Proof of purchase may be requested before warranty replacement will be provided. Please retain your purchase receipt or other evidence of purchase for your records.
      3. It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty.
      4. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to NECTAR at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number.
      5. Contact NECTAR Customer Care to arrange warranty service by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service.

      Please note:

      1. NECTAR Customer Care may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving device replacement.
      2. All devices approved for warranty service must be returned to NECTAR before a replacement device will be provided. Please note: NECTAR is not responsible for lost packages if your package is not scanned with the label we provide.
      3. Original purchasers returning devices for a replacement will be subject to age-verification. NECTAR will only honour this Limited Warranty from purchasers of legal age to purchase the device.
      1. In no event shall NECTAR be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages.
      3. Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have additional rights based on your jurisdictions.
      4. NECTAR is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorise any other person to make or assume any obligation or liability in connection with any of its devices.

      The fight against unauthorised and counterfeit devices is a long-term commitment to quality and service by NECTAR. NECTAR advises consumers to be cautious when purchasing devices from unauthorised resellers. While NECTAR would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.


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