FREQUENTLY ASKED QUESTIONS

Nectar Medical Vapes was established in October 2017.

1. Conditioning: Upon receiving Nectar v2 vaporizer, charge it until fully charged. Once it has reached full battery, remove the charger and turn on your vaporizer by clicking the ‘ON’ button 3 times. Set it to the maximum temperature by pressing/holding the ‘+’ (plus sign) and then click the ‘ON’ button again to start heating. Allow the empty chamber to heat for 5 minutes in preparation for its first use (the vaporizer has a built in 5 timer and will turn itself off).

Note: Heating the empty chamber to maximum temperature should only be done once before its first use, not before each session.

2. Filling your chamber: Whilst the vaporizer is turned off you can load it with your chosen constituents. Avoid grinding herb to the extend you would when using papers as this will restrict airflow and use up more herb than necessary. Fill the chamber up roughly half way and avoid compacting the herb as this will also end up restricting the airflow whilst using more than you need. Once ready, turn on your vaporizer and select your desired temperature setting.

Note: Dry Herb has 100s of elements, each with different boiling points meaning that you can itemise these elements with different settings. It is important to know that the optimum temperature is subjective to each individual, however to find your preferred temperature we recommend to start at around 190C and increase the setting by 10C until you have found your sweet spot. Click here to read more about compound itemisation.

Tip: Once the vaporizer vibrates, wait another 15s seconds or so to allow for the temperature to spread evenly.

Tip: Reuse your herb until it is completely discoloured. This is usually around 3 sessions depending on your temperature setting and session length.

3. Cleaning Your Device: You should clean your device once every 10 sessions. The key parts to clean is the chamber and its filters which can simply be cleaned using the brush provided within the box.

3a. Chamber: For more stubborn residue empty your chamber and pad it down with a cloth or cotton pad soaked in iso alcohol for around a minute (this should lift the residue which can then be wiped clean with a new cotton pad). Finally, pad the chamber with a new cotton pad dipped in warm water, before padding dry with a clean cotton pad.

3b. Filters: For those who don’t want to spend money on a new filter pack. Any smaller pieces such as the chamber mesh and the ceramic mouthpiece can be cleaned by soaking them in iso alcohol for 20 seconds and then wiping them clean, and then running them under warm water before wiping dry.

Note: If your mouthpiece or any other parts have run their course, you can purchase new ones on the website.

The NECTAR v2 Vape is designed to turn off after 5 minutes for a number of reasons including to avoid overheating, to protect the battery, and as a safety measure.

We don’t actually sell these but if you need another one then just send us a message and we’ll send you one free of charge.

Simple answer – you can press and hold the – (minus) button.

The answer to this is completely subjective on the temperature you’re using it at, how big your lungs are and your own preference. We’d recommend around 3 rounds at approximately 180 C.

Our best advice would be to experiment with it until you find your optimum, we’d say start at around 150C and work your way up in increments of 10C until you find your preferred temp, then use it for different lengths of time to see when your herbs need changing.

The dimensions of the chamber is 5mm x 10mm x 10mm and can hold between 0.25-0.7g. We would recommend to not press/compact the dry herbs as this can cause a loss of airflow.

You can purchase our accessories pack which contains 8x Nectar v2 chamber filters.

The packaging you can see will be wrapped up in a cardboard box. So when it gets posted, you wont be able to see what the item is, however, if anybody unwraps the packaging they’ll uncover the Nectar v2 dry herb vape packaging.

• All of our vaporizers have been designed to be as discreet as possible hence their portable size and the decision to avoid clouds. So you should not expect any of our inhalators to act like some of the e-cigarettes you see out their producing foggy clouds of vapour. We’re in an era where some vaporizers are receiving negative press because of the amount of vapour produced invading non-vapers private space hence our decision to design discreet vaporizers. Don’t let that throw you off, clouds don’t determine whether an inhalator is working well or not.
• Also note that you are heating a chamber in the vaporizer which is in turn heating your ingredients. Note the work heating and not burning. You shouldn’t expect too much fog/vapor, which is one of the reasons vaporizing is healthier than smoking anything that combusts.
• Of course, we are going off our own judgement here, and have not seen your vape in detail so if your oil is not draining or your dry herbs are not going a darker colour after 3-4 sessions then feel free to send it in to us and we’ll have a look at it and if required, we’ll replace it within 24 hours.
• If you still want more clouds then we have a couple of tips for you:
  • Leave your vape for another 20 seconds after the vape vibrates before drawing, as this gives enough time for the ingredients to heat.
  • Try to draw through the mouthpiece slowly and consistently – this always works best.

The Nectar v2 Vape should only be used with dry herbs. However we have two vaporizers which are compatible with both dry herbs and waxes, the Nectar Gold vaporizer and Nectar Platinum vaporizer.

Yes – the Nectar v2 vaporizer has a ceramic oven (as well as an isolated airflow path) to ensure a smooth, cool and flavoursome vaping experience. 

No – the button on the NECTAR v2 Vape should only be used to turn it on and off. Once the device reaches the desired temperature then you can just inhale.

The spacers should be placed at the bottom of the chamber (the bottom being furthest away from the chamber lid) to keep it clean and avoid clogging the air hole.

The vapour quality can be controlled by adjusting the setting in 5C increments between 100C and 225C

A simple answer – no.

The Nectar v2 dry herb vape predominantly uses convection as its form to heat its chosen constituents however as the oven is in contact with some of the dry herbs then conduction also takes place as some of the heat is transferred from the oven face to the constituents.

Short answer: Yes
Long answer: Yes, grinding will increase the surface area of your herb therefore increasing the rate of reaction, essentially making it easier to heat up. The same reason why its easier/faster to mix a teaspoon of sugar into a tea, then it is to mix a cube of sugar (An anology which may help you understand the ‘why’). However, ensure you do not compact the dry herbs as this allow for less room for air to pass through and will cause tighter airflow.

Please check the setting. You can switch the vibrate on/off by holding the + (plus) button.

The fluctuating is supposed to happen. The device saves battery by heating when required. This means it may temporarily stop heating for a few seconds when reached the required temp, the second it drops 1 degree, it heats again.

You simply pull it out. It’s held in place by two bearings on springs and they will give way once you start pulling the mouthpiece out.

Yes – You can purchase a replacement Clearing Rod from our Amazon store by clicking here.

(The Clearing Rod is too large for the filter pack and hence we sell it separately).

All orders will be dispatched within 24 hours between Monday – Friday. Once dispatched:

UK orders will be delivered within 3 working days.

EU orders will be delivered within 3-5 working days.

Worldwide orders will be delivered within 5 working days.

Once your order ships you will receive a confirmation by email with a link to your tracking number. If you have a NECTAR account, this link will also be available in the Order History section of your account menu. You can see the current status and location of your shipment, find out if your shipment has been delivered and who signed for it by copying and pasting your tracking number on UPS’s Tracking Page

Yes

Your order will be shipped in discreet cardboard box packaging from the courier selected at check-out. No NECTAR logos are visible on the outside of the box.

Please contact the NECTAR via  [email protected]. We’ll work with UPS services to recover your shipment.
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

Please check the condition of your parcel before you sign for it. If it’s at all damaged, don’t sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact us via [email protected].
Please note: damaged or missing merchandise must be reported to us within 48 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

If you have received your tracking information by email we are unable to amend the delivery address. It may be possible to change your delivery information by contacting UPS’s customer support.

Orders will ship within 24 hours between Monday – Friday.

Worldwide

We hope that you’re pleased with your new NECTAR product, however, we do understand that you may need to return goods to us. Please note that if you purchased your NECTAR product through an authorised distributor, all sales are final, and you must contact their customer service for any returns. This return policy applies only to purchases made directly through nectarmedicalvapes.com. If you find that your NECTAR product is faulty on arrival, then you are entitled to a replacement or a refund within 14 days from the date of purchase.

If you wish to return a product for other reasoning, we will accept unused and unopened products within 14 days from the date of delivery with a 15% restocking fee. Shipping costs will not be reimbursed with any returns. Please contact us for returning guidelines. Custom designed vaporiser units are only entitled to a replacement or refund within 14 days of the date of delivery if proven to be faulty. If your NECTAR product that was purchased from the nectarmedicalvapes.com website becomes faulty after delivery, we strongly recommend that you contact us directly for a warranty replacement. This is often the quickest way to have a fault resolved. You can view our warranty policy here. Where any faulty goods are to be returned to us, then please contact us either by Phone: +4402070500737, WhatsApp: +4402070500737 or email ([email protected]) for returning guidelines.

If you discover that your NECTAR product purchased from the nectarmedicalvapes.com website is visibly damaged on arrival, please contact us immediately with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. All missing, incorrect and broken items must be reported within 72 hours of delivery. Once the damaged or incorrect goods have been received back into our warehouse, then we will replace them accordingly. Please contact us for returning guidelines. In the event that your order from the nectarmedicalvapes.com website was duplicated by mistake, then please notify us as soon as possible for returning guidelines.

Shipping Charges

You will be responsible for shipping to us (we suggest you insure the package and record the tracking number). We will cover the cost of shipping for your replacement unit back to you. If international, customs and duties fees may be incurred and are the responsibility of the buyer.

All NECTAR products come with a two (2) year limited warranty from the date of retail purchase by the original purchaser. The warranty needs to be activated by filling in the ‘warranty registration’ form within one (1) month from the date of purchase: www.nectarmedicalvapes.com/warranty/

NECTAR only warrants all NECTAR products against defects in materials and workmanship under normal use for 12 months (unless extended) from date of retail purchase from www.nectarmedicalvapes.com and from authorised NECTAR retailers by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers).  Warranty does not apply should you purchase through an unauthorised 3rd party retailer.  Please consult with NECTAR Customer Care to determine whether a third-party retailer is authorised to sell NECTAR products

If a valid claim under this Limited Warranty is received within the warranty period, Nectar will, at its discretion fix the faulty device or exchange the device for a refurbished one.

Except as stated herein, Nectar makes no other express warranty, except as may be required by the laws of your jurisdiction.

1. Any non-NECTAR products.
2. Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
3. Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. sand, food, dirt or similar substances);
4. Damage caused by operating the device outside the permitted or intended use as described by NECTAR in the device documentation;
5. Damage caused by concentrates, the concentrate adapter, or waxes;
6. A device or part that has been modified to alter functionality or capability;
7. Damage to the device (1) attributable to accessories or attachments not authorised or recommended by NECTAR or (2) attributable to accessories or attachments authorised or recommended by NECTAR but where usage thereof was outside of normal or recommended use;
8. Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;
9. Any device where the serial number has been tampered with, erased or obscured or is not genuine; and
10. Normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact NECTAR Customer Care for more information on battery degradation.
11. In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.

To obtain service under this Limited Warranty, the original purchaser must do the following:

1. Review this NECTAR 12 month Limited Warranty to confirm that the device is warranted hereunder.
2. Proof of purchase may be requested before warranty replacement will be provided. Please retain your purchase receipt or other evidence of purchase for your records.
3. It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty.
4. If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to NECTAR at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number.
5. Contact NECTAR Customer Care to arrange warranty service by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service.

Please note:

1. NECTAR Customer Care may request additional details about the device, including pictures or videos and attempt to troubleshoot common issues before approving device replacement.
2. All devices approved for warranty service must be returned to NECTAR before a replacement device will be provided. Please note: NECTAR is not responsible for lost packages if your package is not scanned with the label we provide.
3. Original purchasers returning devices for a replacement will be subject to age-verification. NECTAR will only honour this Limited Warranty from purchasers of legal age to purchase the device.

1. In no event shall NECTAR be liable for monetary damages or other losses arising from any device defect or failure, including, but not limited to, for any loss of use, time or for any inconvenience or for any incidental or consequential damages.
2. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY.
3. Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have additional rights based on your jurisdictions.
4. NECTAR is not responsible for and will not be bound by any additional warranties provided by retailers and does not authorise any other person to make or assume any obligation or liability in connection with any of its devices.

The fight against unauthorised and counterfeit devices is a long-term commitment to quality and service by NECTAR. NECTAR advises consumers to be cautious when purchasing devices from unauthorised resellers. While NECTAR would like to help the victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes.

A confirmation with your order details will be sent to by email.

We are unable to amend an order once it’s been confirmed. We suggest creating a new order and sending an email to [email protected]. We will make an effort to combine your orders into one shipment at the warehouse.

You should confirm that the billing information you’ve entered matches with what is on file for you with your card issuing bank as billing address inconsistencies will cause your card to be declined in addition to insufficient funds. Please note! Declined transactions will appear on your billing statement as pending transactions. These pending transactions are deducted from your account balance temporarily and will clear from your account within 5 days. These funds are not held by NECTAR. and the pending status can only be removed by your bank.

Please double check to make sure the confirmation email didn’t end up in your spam mail. You may want to save our email to your contacts to prevent this in the future. If you have created a NECTAR account, you can view your order details, status and history under the Recent Orders section in the account menu. If you have not received an order confirmation or cannot view your order from your account page please contact the us via [email protected] and someone will look into this for you.

Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased within 14 days on www.nectarmedicalvapes.com. If the tamper-proof seal is broken a refund cannot be honored.

All orders will be dispatched within 24 hours between Monday – Friday.

UK orders will be delivered within 3 working days.

EU orders will be delivered within 3-5 working days.

Worldwide orders will be delivered within 5 working days.

You will be able to do this by returning your existing product as long as it complies with our returns policy. The returned device will need to be returned within 14 days from purchase and the seal has not been broken.