A confirmation with your order details will be sent to by email.

We are unable to amend an order once it’s been confirmed. We suggest creating a new order and sending an email to customercare@nectarmedicalvapes.com. We will make an effort to combine your orders into one shipment at the warehouse.

You should confirm that the billing information you’ve entered matches with what is on file for you with your card issuing bank as billing address inconsistencies will cause your card to be declined in addition to insufficient funds. Please note! Declined transactions will appear on your billing statement as pending transactions. These pending transactions are deducted from your account balance temporarily and will clear from your account within 5 days. These funds are not held by NECTAR. and the pending status can only be removed by your bank.

Please double check to make sure the confirmation email didn’t end up in your spam mail. You may want to save our email to your contacts to prevent this in the future. If you have created a NECTAR account, you can view your order details, status and history under the Recent Orders section in the account menu. If you have not received an order confirmation or cannot view your order from your account page please contact the us via customersupport@nectarmedicalvapes.com and someone will look into this for you.

Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unused devices purchased within 14 days on www.nectarmedicalvapes.com. If the tamper proof seal is broken a refund cannot be honoured.

All orders will be dispatched within 24 hours between Monday – Friday.

UK orders will be delivered within 3 working days.

EU orders will be delivered within 3-5 working days.

Worldwide orders will be delivered within 5 working days.

You will be able to do this by returning your existing product as long as it complies with our returns policy. The returned device will need to be returned within 14 days from purchase and the seal has not been broken.